Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Will the bits on my candle catch fire?

Accepted Answer

The candles are topped with selected herbs, flowers and barks. These items have been soaked and should not burn when the candle is alight. If any do light do not blow out and leave to naturally distinguish.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

What if my candle has burnt unevenly?

Accepted Answer

It can happen sometimes! if your candle does not burn effectively and wax resumes when the wick has burnt out please see our returns policy.

Question 5

What are the bits in the soap for?

Accepted Answer

The soaps are made with infused and blended botanical herbs and plants. The bars are designed to have some of the raw ingredients to exfoliate the skin. The bits are good for you!

Question 6

Are there any harmful chemicals used?

Accepted Answer

No, all natural, organic, plant based products. Any colourings used are safe for the skin and will not cause harm inhaled as a vapour. Even our diffusers are made with zero alcohol.

Question 7

Where do you deliver to?

Accepted Answer

UK only, hand delivery is also available within a certain distance.

Frequently asked questions